Fast & Hassle-Free
Insurance Claims
File and track your insurance claims easily with our guided process and 24/7 support.
- Quick claim settlement
- Cashless & reimbursement support
- Dedicated claim advisor
- 24/7 assistance
File or Track Your Claim
Select an option below to get started with your claim or check its current status.
Claim Types
Cashless Claim
Get treatment at a network hospital without upfront payment. We settle directly with the hospital.
Reimbursement Claim
Pay first, submit bills later, and get reimbursed after verification — ideal for non-network hospitals.
Steps to File a Claim
Step 1 — Inform the Insurer
Notify us within 24–48 hours of the incident. Call our helpline or WhatsApp +91 9022320866.
Step 2 — Fill the Claim Form
Download and accurately complete the claim form. Ensure all fields are filled and your policy number is included.
Step 3 — Submit Documents
Upload or courier all required documents. Incomplete submissions may delay processing.
Step 4 — Claim Verification
Our team reviews documents and may contact you for additional information within 3–5 working days.
Step 5 — Approval & Settlement
Once approved, the claim amount is credited directly to your bank account or settled with the hospital.
Required Documents
- Policy Document
- ID Proof (Aadhaar / PAN)
- Hospital Bills
- Discharge Summary
- Doctor Prescriptions
- FIR (if accident / theft)
Pro Tips for Faster Claim
- Inform us as early as possible
- Keep all original documents safe
- Use a network hospital for cashless
- Double-check all form details
How to Track
Via Claim ID
Use your unique claim reference number received via SMS or email.
Via Mobile Number
Enter your registered mobile number to see all linked claims.
Via Email
Log in or verify with your registered email address.
Claim Status Stages
Registered
Submitted
Review
Rejected
Settled
Need Help?
How the Claim Process Works
A simple 5-step journey from filing to settlement — transparent at every stage.
Inform the Insurer
Report the incident within 24–48 hours via call, WhatsApp, or online portal. Early notification speeds up the entire process.
Submit Documents
Provide all required documents including the claim form, policy copy, ID proof, medical bills, and any supporting evidence.
Verification
Our claims team reviews your submission. A dedicated advisor may reach out for clarification within 3–5 working days.
Approval
You will receive a notification via SMS and email with the claim decision. If approved, the settlement process begins immediately.
Settlement
The approved claim amount is credited to your account within 5–7 working days, or settled directly with the hospital for cashless claims.
Frequently Asked Questions
Everything you need to know about the claims process.
Cashless claims are usually processed within 2–4 hours at the hospital. Reimbursement claims typically take 7–15 working days after all documents are submitted. Complex or large claims may take slightly longer but we always communicate timelines clearly.
In a cashless claim, you get treated at one of our 10,000+ network hospitals without paying out of pocket. You show your health card or policy details at the hospital, the hospital sends a pre-authorization request to us, and we approve and pay the hospital directly. You only pay for non-covered expenses.
Yes. You can track your claim in real time using your Claim ID, registered mobile number, or email address. You also receive automatic SMS and email updates whenever your claim status changes — from registration all the way to final settlement.
If your claim is rejected, you will receive a written explanation. You have the right to appeal within 30 days by submitting additional evidence or a written explanation. You can also contact our dedicated advisor team at +91 9022320866 or email us — we will guide you through the appeal process and work toward a fair resolution.
To ensure the fastest possible settlement: (1) Inform us immediately after the incident — within 24 hours. (2) Submit all required documents in one go rather than in parts. (3) Use a network hospital if possible (cashless is faster). (4) Verify that all form fields are accurate and signatures are in place. (5) Respond promptly if our team requests additional information.